Service Expectations & Policies

These terms describe how we engage with clients, process payments—including required deposits—and protect both parties throughout the project lifecycle.

Engagement Scope

Each project begins with a mutually approved proposal that outlines deliverables, milestones, pricing, and change-control procedures.
Requests that fall outside of the documented scope will be quoted separately and require written approval before work begins.

Deposits & Payments

Projects may be subject to an agreed deposit—in most cases 30%–50% of the total—before production work or environment provisioning starts.
Remaining invoices are billed upon milestone acceptance or monthly for ongoing retainers. Payment is due within 15 days via Stripe, PayPal, or ACH transfer.
Late payments may pause project activity until balances are resolved. Hosting or maintenance services can be suspended after 15 days past due.

Client Responsibilities

Provide timely access to required accounts, assets, and subject-matter experts so we can meet agreed timelines.
Review deliverables within five business days. Feedback that exceeds this window may shift the schedule.
Ensure all supplied content, trademarks, and data comply with applicable laws and you have rights to use them.

Intellectual Property

Upon full payment, you receive ownership of custom code, designs, and assets created specifically for your project.
Tru Group LLC retains the right to reference completed work for portfolio or marketing purposes unless the agreement specifies otherwise.

Hosting & Managed Services

Managed hosting engagements include uptime monitoring, security patching, and incident response during the contracted term.
You are responsible for third-party platform fees (e.g., AWS, Vercel, Netlify, Supabase). We will notify you before making material cost changes.

Warranties & Liability

We warrant that deliverables will materially function as described in the approved scope for 30 days after launch. Bug fixes during this window are prioritized at no additional cost.
Except for gross negligence, Tru Group LLC’s aggregate liability is limited to the amount you paid for the specific services that gave rise to the claim.

Termination

Either party may terminate with 14 days written notice. You will be responsible for work performed and expenses incurred through the termination effective date.
If payment obligations are not met, Tru Group LLC may terminate immediately and suspend access to environments under our control.

Acceptable Use & Compliance

Services may not be used for unlawful activities, spam, or content that violates intellectual property rights or privacy laws.
We comply with applicable regulations, including privacy and data protection requirements, and expect the same cooperation from clients.

Questions?

Contact Tru Group LLC at sales@trugroupllc.com or +1 (954) 470-6517 to discuss project requirements, deposits, or contract changes.