Privacy Policy
How We Protect Your Information
This policy explains what information we collect, why we collect it, and how we keep it secure while delivering Tru Group LLC services.
Information We Collect
- Contact details such as name, email address, phone number, and company information submitted through our quote form or direct outreach.
- Project information, requirements, and supporting documents you provide so we can scope services accurately.
- Technical data like IP address, browser type, and usage analytics collected through standard logging and security tooling.
How We Use Information
- Respond to quote requests, proposals, and customer support inquiries within 24 hours whenever possible.
- Provide, improve, and secure our web development, hosting, and maintenance services.
- Send critical project notifications, invoices, or service announcements. Marketing emails are only sent with explicit consent and include an unsubscribe link.
Data Sharing & Third Parties
- We do not sell personal information. Data is shared only with trusted subprocessors (e.g., hosting platforms, payment processors, and Brevo for transactional email) required to deliver contracted services.
- All third-party providers must agree to comparable confidentiality and security obligations.
Security & Retention
- Access to client data is restricted to authorized Tru Group LLC personnel via role-based controls, MFA, and encrypted storage.
- We retain project records only as long as necessary to meet contractual, legal, or accounting requirements. Data tied to inactive accounts is archived or deleted after 24 months unless otherwise requested.
Your Rights
- You can request access, corrections, or deletion of personal data by emailing sales@trugroupllc.com.
- If you are located in a jurisdiction with additional privacy regulations (e.g., GDPR, CCPA), we will honor applicable rights after verifying your identity.
Contact Us
You can reach our privacy team at sales@trugroupllc.com or +1 (954) 470-6517 for any questions about this policy.